Intelligent IT Automation for MSPs

Built for MSPs, by an MSP—Streamline Your Service Desk with AI Copilots and AI Agents

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Modern MSPs face an ever-growing volume of tickets, complex IT environments, and rising client expectations. AI Autopilot provides a unified solution that combines human-facing AI Copilots for role-specific guidance and system-facing AI Agents for behind-the-scenes automation. The result? Faster resolutions, consistent documentation, and an MSP that scales without added overhead

Transform Your Service Desk with AI Copilots

AI Copilots are intelligent assistants aligned to specific MSP roles, from Client End Users and Level 1 Techs to Senior Engineers and MSP Executives. Each Copilot guides its user with:

  • Targeted Troubleshooting – Role-based recommendations and known solutions for quicker ticket handling.
  • Relevant Past Resolutions – Pulls from ticket history and knowledge base articles for proven fixes.
  • Standardized Documentation – Ensures consistent, professional ticket notes and project logs.
  • Enhanced SLA Compliance – Reduces guesswork, enabling faster, more accurate resolutions.

Automate Complex Tasks with AI Agents

Working behind the scenes, AI Agents handle ticket triage, dispatch, alert management, scoring, and security response. These system-facing bots free your team from repetitive tasks:

  • Intelligent Triage & Dispatch – Categorize tickets automatically and route them to the right technician.
  • Alert Correlation & Noise Reduction – Highlight critical network or security alerts, ignoring false positives.
  • SLA Tracking & Escalations – Adjust ticket priority as deadlines approach, preventing breaches.
  • Security Incident Coordination – Investigate threats and orchestrate response workflows to keep client environments secure.

Key Benefits for Your MSP

  1. Faster Resolutions
    • Role-specific Copilots guide technicians, while Agents automate repetitive tasks in the background.
  2. Consistent Documentation
    • Every step is recorded with standardized notes, ensuring clear handoffs and future references.
  3. Improved SLA Compliance
    • Intelligent triage, real-time scoring, and prioritization minimize breaches and boost client satisfaction.
  4. Scalable Operations
    • Handle more tickets, clients, and projects without overburdening staff, thanks to automation.

Seamless PSA Integration

AI Autopilot integrates natively with your existing PSA and RMM tools—ConnectWise Manage, Autotask, and others—ensuring minimal workflow disruption:

  • Auto-filled ticket fields for accurate categorization and priority.
  • Real-time ticket updates for triage, dispatch, and SLA timers.
  • Comprehensive alert correlation from your RMM or SIEM platforms.

Start Your Free Trial

Experience how AI Copilots and AI Agents can revolutionize your MSP’s service desk.

  • No credit card required
  • Full access to role-specific Copilots
  • Behind-the-scenes automation from system-facing Agents