Revolutionize Your MSP with Intelligent Ticket Automation
Built by an MSP. Powered by AI
Ticket Automation
AI-driven ticket creation, categorization, prioritization, dispatching and scheduling are fully automated for you and your clients
Software Integration
AutoPilot integrates and powers RMM, PSA, CRM software suites and tools, unifying working environments for your clients
Client Portal
Centralized dashboard includes ticketing portal, billing portal, remote access portal, password management portal, and more
Introducing AI Autopilot
AI Autopilot is an advanced platform designed to automate IT support workflows via an intelligent AI agent. Automate your Service Desk Manager, Dispatcher and Engineer roles today. Features include opening, categorizing, prioritizing, dispatching, scheduling and resolving tickets using your existing PSA/RMM tools. AI Autopilot offers end-to-end automation for IT ticket triage, eliminating the need for human intervention.
The AI agent is accessible for users via a customer web portal. The portal has a simple and intuitive user interface. The Portal gives access to all the IT services offered by an MSP to its clients in a unified dashboard. The tickets tab allows the user to open tickets and check their status. Supports tab allows users to interact with an IT Engineer AI agent.
Ticket Automation
AI-driven triage system revolutionizes ticket management by automatically categorizing, prioritizing and routing service requests to an appropriate team or technician. Experience unprecedented accuracy and speed, reducing resolution times and increasing client satisfaction.
- Reduce human error while ensuring faster response times
- Simplify ticket submission, enhance Communication and Boost satisfaction
- Instant update for ticket status, reducing follow-up calls and emails
Software Integration
Seamlessly integrate with the Connectwise Software Suite, ensuring that AI AutoPilot works in perfect harmony with your existing systems. Streamline your clients operations with unified workflows, data synchronization, and a centralized dashboard for unparalleled control and insight
- Unified platform for all your clients activities
- All tools for your clients are accessible through Autopilot
- Real-time data and insights at your fingertips
Client Portal
Discover how the AI AutoPilot Client Portal transforms the way your clients interact with your MSP services. Our portal makes submitting, tracking, and managing service requests simpler and more efficient than ever. Customize the look and feel of the client portal to match your company’s style and preferences
- No more ticket creation for your technicians
- All tools for your clients are accessible through Autopilot
- Turn the client portal into a dynamic communication platform
IT Support Chatbot
IT Support Chatbot ensures your clients always have access to quick and effective support. Leveraging advanced AI technology, the chatbot is available 24/7 to interact with users the moment they need support, providing instant responses to inquiries and issues. It acts as a first line of support guiding users through troubleshooting steps.
- Immediate Interaction
- Natural Language Understanding
- Guided Troubleshooting
AI AUTOPILOT POWERS AUTOMATION
Eliminating Human Intervention, Leading to Increased Efficiency
Ready to transform your MSP with these advanced features? Contact us today to learn more or to schedule a demo