Security and Compliance

Protecting Your Data, Ensuring Compliance, and Safeguarding Your Operations

At AI Autopilot, we understand that security and compliance are critical for Managed Service Providers (MSPs). Our platform is built with industry-leading security measures to protect your data and ensure compliance with global standards like GDPR, HIPAA, and SOC 2. Whether you’re handling sensitive client information or adhering to strict service-level agreements (SLAs), AI Autopilot provides the peace of mind you need to operate securely.

Data Security: Built to Protect Your Information

End-to-End Encryption
AI Autopilot uses end-to-end encryption to ensure that your data is secure at every stage—whether it’s in transit or at rest. All client, ticket, and operational data is encrypted using industry-standard protocols (e.g., AES-256 encryption) to prevent unauthorized access.

Encryption in Transit: Data transferred between systems (e.g., tickets created in ConnectWise Manage or Kaseya Autotask) is encrypted to protect against interception.
Encryption at Rest: All data stored within AI Autopilot’s platform is encrypted to safeguard it from potential breaches or unauthorized access.
Access Control: Role-based access control (RBAC) ensures that only authorized users can access specific data or systems.

Compliance with Industry Standards

AI Autopilot is committed to meeting the highest compliance standards to protect your business and your clients. Our platform is designed to help MSPs comply with industry regulations, including GDPR, HIPAA, and SOC 2, ensuring that your data and operations remain secure and compliant.

GDPR (General Data Protection Regulation)

If your MSP operates in or services clients in the European Union, GDPR compliance is crucial. AI Autopilot is built to help you meet GDPR requirements by ensuring that all personal data is processed securely and in compliance with data protection regulations.

Data Minimization: AI Autopilot only collects and processes data essential for the functionality of the platform, in line with GDPR’s data minimization principle.
User Consent: We ensure that all data processing activities comply with GDPR’s consent requirements, giving users control over their data.
Right to Access and Erasure: We provide tools to help your clients exercise their right to access or request deletion of personal data in compliance with GDPR.

HIPAA (Health Insurance Portability and Accountability Act)

For MSPs servicing clients in the healthcare industry, HIPAA compliance is non-negotiable. AI Autopilot is designed to meet HIPAA’s strict standards for safeguarding Protected Health Information (PHI).

PHI Protection: All data, including any PHI, is encrypted and protected by strict access control measures, ensuring it is handled in compliance with HIPAA.
Audit Logs: AI Autopilot maintains detailed logs of data access and changes, allowing you to track and audit PHI handling as required by HIPAA.
Business Associate Agreements (BAAs): We are fully prepared to sign BAAs with MSPs to ensure that our platform complies with HIPAA’s legal requirements.

SOC 2 (System and Organization Controls)

SOC 2 compliance ensures that AI Autopilot operates in a secure, reliable, and privacy-conscious manner. We adhere to SOC 2 principles, which focus on security, availability, processing integrity, confidentiality, and privacy.

Secure Infrastructure: AI Autopilot undergoes regular security assessments and audits to ensure our platform meets SOC 2’s rigorous security standards.
Availability and Reliability: Our platform is designed for high availability, ensuring that your service desk remains operational without unexpected downtime.
Confidentiality and Privacy: AI Autopilot follows strict confidentiality measures, ensuring that sensitive client data is protected at all times.

Role-Based Access Control (RBAC): Secure, Permission-Based Access

To prevent unauthorized access to sensitive data, AI Autopilot uses Role-Based Access Control (RBAC). This ensures that only authorized users can access specific data and features within the platform.

Custom Permissions: Set granular permissions for each user based on their role—whether they are an MSP admin, technician, or client.
Data Access Control: Limit access to sensitive data, ensuring that only users with the appropriate permissions can view or modify critical information.
Auditing and Logging: Track user activity and access through detailed logs to ensure that no unauthorized actions go unnoticed.

Incident Management and Disaster Recovery

Proactive Incident Response
AI Autopilot has a comprehensive incident response plan to detect, address, and resolve any security incidents swiftly. Our platform is monitored 24/7 to detect potential vulnerabilities or attacks, ensuring that any security threat is dealt with immediately.

Continuous Monitoring: AI Autopilot is equipped with advanced monitoring tools that continuously track system performance, security events, and potential vulnerabilities.
Incident Response Team: Our dedicated incident response team is ready to act quickly in the event of a security incident, minimizing the risk of data loss or service disruption.
Regular Security Audits: We conduct regular security audits and penetration tests to identify and address potential vulnerabilities before they can be exploited.

Disaster Recovery and Data Backups
AI Autopilot’s disaster recovery plan ensures that your data remains safe and your operations continue, even in the event of a major incident or system failure.

Automated Backups: AI Autopilot performs regular backups of all data to ensure that it can be restored in the event of a system failure.
Disaster Recovery Procedures: In the event of a disaster, our disaster recovery plan ensures minimal downtime and full data restoration, allowing you to resume operations quickly.
High Availability: Our platform is designed with redundancy and failover mechanisms to ensure uptime and availability even in critical scenarios.

Data Privacy and Client Trust

Client Data Transparency
We believe in transparency when it comes to data handling. AI Autopilot ensures that you have full control over how client data is managed, processed, and stored within the platform.

Data Ownership: Your data belongs to you. AI Autopilot does not sell or share client data with third parties.
Full Data Visibility: Access detailed reports on how your data is being processed and stored, ensuring full visibility into all data handling activities.

Client Trust and Confidentiality
AI Autopilot is committed to safeguarding the trust your clients place in you. By protecting client data with the highest levels of security and compliance, we help MSPs maintain strong, trusted relationships with their clients.

Key Security and Compliance Features at a Glance

Feature	Details
End-to-End Encryption	Data is encrypted in transit and at rest with AES-256 encryption.
Role-Based Access Control (RBAC)	Secure access with customizable permissions based on user roles.
GDPR Compliance	Tools to manage user consent, data access, and erasure rights.
HIPAA Compliance	Encryption and audit logs to protect PHI, and support for BAAs.
SOC 2 Compliance	Rigorous security measures, availability, and confidentiality standards.
Incident Management	Continuous monitoring, proactive incident response, and 24/7 security team.
Disaster Recovery	Automated backups and disaster recovery procedures for quick data recovery.
Client Data Transparency	Full visibility into how your data is processed and stored.

Ensure Security and Compliance with AI Autopilot

AI Autopilot is built with security and compliance at its core, so you can focus on delivering exceptional service while we handle your data protection needs. Our platform safeguards your data, meets regulatory standards, and ensures that your clients’ trust is never compromised.