AI Autopilot Solutions for MSPs

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Explore our tailored solutions for common MSP pain points below.

1. Automate Ticket Creation and Management

Problem: Manually creating, categorizing, and managing service tickets takes valuable time and introduces the risk of errors.

Solution: AI Autopilot automates the entire ticket creation process, from logging the request to categorizing and prioritizing tickets in real time.

  • Automated Ticket Creation: AI Autopilot instantly captures incoming requests from emails, chats, and web forms, ensuring that every ticket is complete and properly categorized without technician intervention.
  • AI-Powered Triage: Automatically categorize and prioritize tickets based on urgency, impact, and SLA requirements—so critical issues are always handled first.
  • Real-Time Dispatching: Assign tickets to the right technician based on skill set, availability, and workload, reducing delays and improving resolution times.

Results: Save hours of manual work, reduce the number of errors, and ensure tickets are handled with the right level of urgency from the start.

2. Improve SLA Compliance and Response Times

Problem: Failing to meet SLAs can lead to penalties, reduced client trust, and a damaged reputation. Monitoring SLAs manually is time-consuming and prone to errors.

Solution: AI Autopilot tracks SLA compliance in real time, automatically reprioritizing and escalating tickets to ensure deadlines are met.

  • SLA Monitoring: AI Autopilot continuously monitors every ticket’s SLA status, ensuring that issues nearing their deadlines are escalated or prioritized to prevent breaches.
  • Dynamic Queue Management: Reprioritize tickets in real time based on SLA deadlines and changing conditions, ensuring that urgent issues are resolved on time.
  • Automated Escalation: If a ticket is at risk of missing its SLA, AI Autopilot escalates it to the appropriate technician or team for immediate attention.

Results: Achieve higher SLA compliance rates, avoid costly penalties, and boost client satisfaction by resolving issues faster.

3. Empower Your Technicians with AI Assistants

Problem: Technicians spend too much time troubleshooting common issues, manually handling repetitive tasks, or escalating tickets unnecessarily.

Solution: AI Autopilot’s Technician Assistants provide real-time troubleshooting and support, helping technicians resolve tickets faster and focus on complex tasks.

  • Technician IT Troubleshooting Assistant: Suggests real-time troubleshooting steps based on the ticket’s description and the client’s environment, allowing technicians to resolve issues with greater speed and accuracy.
  • CyberSecurity Assistant: Helps technicians quickly identify and respond to security threats, providing actionable recommendations for handling security-related tickets.
  • Ticket Management Assistant: Automatically tracks and reprioritizes tickets to ensure that technicians are focusing on the most critical issues at any given time.

Results: Reduce the time technicians spend on manual diagnostics, empower them with AI-driven solutions, and improve overall ticket resolution times.

4. Reduce Ticket Volume with Self-Service Options

Problem: High ticket volumes overwhelm technicians and create backlogs, slowing down response times and reducing productivity.

Solution: AI Autopilot’s Client-Facing AI Assistants enable clients to troubleshoot minor issues on their own and submit tickets with all the necessary details, reducing the need for technician intervention.

  • Ticket Creation Assistant: Simplifies the ticket submission process for clients, ensuring that all relevant information is gathered, reducing the back-and-forth between clients and technicians.
  • Diagnostic Assistant: Guides clients through troubleshooting steps, resolving common issues before they even need to create a ticket.
  • Technical Support Assistant: Provides real-time chat-based support to clients for low-level technical issues, allowing them to resolve problems without contacting a technician.

Results: Lower ticket volumes, reduce technician workload, and improve client satisfaction by providing immediate solutions to minor problems.

5. Proactive Monitoring and Alert Management

Problem: Issues often go unnoticed until they escalate into major problems, leading to downtime and frustrated clients.

Solution: AI Autopilot’s Alert and Monitoring Assistant continuously monitors your clients’ systems, automatically generating tickets when issues are detected.

  • Proactive Monitoring: AI Autopilot tracks network performance, security alerts, and hardware health, generating tickets the moment an issue is detected.
  • Automated Ticket Creation: Tickets are automatically created when an alert is triggered, ensuring that no issue goes unnoticed or unaddressed.
  • Real-Time Updates: Technicians receive live system updates and actionable recommendations to resolve issues before they escalate into critical problems.

Results: Reduce downtime for clients, stay ahead of potential issues, and improve overall service quality with proactive problem management.

6. Simplify Client Communication and Transparency

Problem: Clients often feel left in the dark about the status of their tickets, leading to frustration and a lack of trust in your service desk.

Solution: AI Autopilot’s Client Portal provides clients with full visibility into their tickets, real-time updates, and access to self-service resources.

  • Ticket Tracking and Updates: Clients can monitor the progress of their tickets in real time, receive status updates, and know exactly when their issues will be resolved.
  • Knowledge Base and Self-Service Tools: Clients have access to troubleshooting guides, documentation, and downloads, allowing them to resolve minor issues without submitting a ticket.
  • Seamless Communication: Clients can chat with AI Assistants for real-time support or escalate issues when needed, ensuring clear and transparent communication.

Results: Improve client satisfaction by offering real-time visibility, reducing unnecessary follow-ups, and providing clients with self-service options.

7. Seamless Integration with ConnectWise Manage & Kaseya Autotask

Problem: Implementing new tools can be disruptive to your existing workflows, leading to inefficiencies and confusion among your team.

Solution: AI Autopilot integrates seamlessly with ConnectWise Manage and Kaseya Autotask, enhancing your existing service desk workflows without the need for major changes.

  • Full Integration: AI Autopilot syncs with your PSA tools, ensuring that ticket creation, triage, dispatch, and tracking happen in real time within your existing platforms.
  • Unified Data Visibility: Gain a single view of all tickets, updates, and SLA compliance across systems, ensuring that your team always has access to the information they need.
  • Customizable Workflows: Tailor AI Autopilot to fit your specific processes, from ticket categorization to escalation paths, ensuring a smooth and customized service desk experience.

Results: Improve operational efficiency, eliminate workflow disruptions, and streamline your ticket management process with seamless integrations.

Transform Your MSP with AI Autopilot’s Tailored Solutions

AI Autopilot is more than just an automation platform—it’s a complete solution designed to address the unique challenges MSPs face. From reducing ticket volume to improving SLA compliance, AI Autopilot empowers your team to deliver better service, faster, and at a lower cost.