AI Autopilot
MSP's Trusted Partner for Agentic Automation
Ticket Management In Your PSA
AI agents handle Ticket Triage, Configuration Gathering, and Res-Planning
AI Ticket Triage Agent
Intelligent Classification & Prioritization
Smart Classification
Automatically categorizes tickets by type, urgency, and complexity using MSP best practices
Priority Assessment
Evaluates business impact and assigns priority levels based on client tier and SLA requirements
Knowledge Base Integration
Cross-references tickets with existing solutions and suggests automated resolutions
AI Dispatch Agent
Smart Team Routing & Resource Allocation
Intelligent Technician Matching
Assigns tickets to team members based on expertise, availability, and current workload
Workload Optimization
Balances ticket distribution across your team for maximum efficiency and faster resolution
Escalation Management
Automatically escalates complex issues and monitors SLA compliance across all assignments
AI Self Service Agent
Dynamic Question-Based Issue Triage
Intelligent Questioning
Dynamically generates follow-up questions based on issue descriptions to gather critical diagnostic information
Smart Triage Decisions
Analyzes responses to accurately categorize issues and determine the right team or technician for resolution
Seamless Dispatch Handoff
Passes enriched ticket data with diagnostic insights directly to dispatch for optimal routing
AI Resolution Agent
RAG-Powered Solution Retrieval
Ticket History Integration
Pulls resolutions and notes from your ticket history into a vector database for instant solution matching
IT Documentation Sync
Connects to IT Glue or Hudu to index knowledge base articles and surface relevant documentation
Intelligent Solution Retrieval
Presents proven solutions from your own ticket history and knowledge base, tailored to each issue
Connect Your Existing MSP Stack
Native integration with leading MSP platforms
Professional Services Automation (PSA)
Remote Monitoring & Management (RMM)
Documentation & Monitoring
Automation & RPA
Native Ticket Creation in Teams & Slack
End users can open tickets directly in the platforms they already use daily - no new tools to learn
Microsoft Teams
Create tickets directly from Teams conversations with intelligent context capture and automatic routing to your PSA system.
Slack
Seamless ticket creation from Slack channels with smart triage and dispatch directly integrated into your workflow.
Next-Generation AI Integrations
Advanced AI orchestration and cross-platform agent collaboration technologies in development
Rewst Integration
Advanced RPA triggers powered by AI agents for seamless workflow automation across your entire MSP infrastructure and tool stack.
Agentic RAG System
Intelligent knowledge retrieval agents that analyze, and synthesize dats from your MSP documentation, tickets, and knowledge base.
MCP Integration
Model Context Protocol integration for seamless LLM orchestration across different platforms and providers with unified context management.
N8N Integration
Powerful workflow automation platform enabling AI-driven process orchestration and seamless integration across your tool stack.
LangChain/LangGraph
Agent workflow orchestration with LangChain and LangGraph for multi-step AI processes and intelligent decision trees in MSP environments.
Google A2A Framework
Agent-to-Agent framework integration enabling sophisticated cross-platform AI agent collaboration and intelligent knowledge sharing.