AI Autopilot Integrations
Seamless Connections for Effortless Automation
Integrate AI Autopilot with Your Existing Tools for Streamlined Ticket Management
AI Autopilot seamlessly integrates with the industry’s leading Professional Services Automation (PSA) tools and IT management platforms. Our powerful integrations ensure that your service desk workflows remain efficient, your data stays synchronized, and your team can leverage the full power of AI-driven automation—without disrupting your current processes.
ConnectWise Manage Integration
Streamline Ticket Automation and Service Desk Operations
AI Autopilot integrates seamlessly with ConnectWise Manage, enhancing your existing workflows by automating ticket creation, triage, dispatch, and troubleshooting—all in real time.
- Automated Ticket Creation: Instantly create tickets from emails, chat requests, or system alerts, without manual intervention.
- Real-Time Ticket Triage and Dispatch: AI Autopilot categorizes and prioritizes tickets based on urgency, impact, and SLA requirements, ensuring critical issues are handled first.
- Full SLA Monitoring and Reporting: Track every ticket’s SLA status in real time and receive alerts when tickets approach their deadlines.
- Advanced Reporting and Analytics: Gain visibility into ticket performance, SLA compliance, and technician productivity with AI Autopilot’s analytics tools.
Benefits:
- Enhanced efficiency with automated ticket handling
- Reduced manual entry and human error
- Faster response times and improved SLA compliance
Kaseya Autotask Integration
Maximize Efficiency and Automate Ticket Management
With AI Autopilot’s Kaseya Autotask integration, you can eliminate the repetitive, manual tasks associated with ticket management. Our AI-driven platform enhances Autotask by automating the most time-consuming aspects of ticket creation, dispatching, and resolution.
- Automated Ticket Creation and Categorization: AI Autopilot generates tickets in real time from client requests, system alerts, or monitoring tools, ensuring accurate categorization without technician input.
- Dynamic Ticket Prioritization and Dispatch: Tickets are automatically prioritized and dispatched to the appropriate technician based on availability, expertise, and SLA requirements.
- Proactive SLA Management: AI Autopilot continuously tracks SLA compliance, ensuring that tickets are escalated and resolved before deadlines are breached.
- Customizable Reporting: Access detailed insights into ticket status, technician performance, and service desk operations with AI Autopilot’s built-in analytics.
Benefits:
- Real-time synchronization with Autotask workflows
- Accurate ticket tracking and prioritization
- Improved technician productivity and response times
Google Workspace and Microsoft 365 Integrations
Connect AI Autopilot with Your Collaboration Platforms
AI Autopilot integrates with Google Workspace and Microsoft 365, enabling you to streamline communication and stay informed of ticket statuses directly from your preferred email and collaboration platforms.
- Automated Ticket Updates: Receive automatic email notifications and updates on ticket progress, ensuring that your team is always informed.
- Simplified Ticket Submission: End users can submit tickets via email, which AI Autopilot automatically transforms into categorized tickets in your PSA.
- Real-Time Alerts: Stay ahead of critical issues with instant alerts sent directly to your inbox when tickets are escalated or nearing their SLA deadlines.
Benefits:
- Enhanced communication and visibility across platforms
- Real-time updates directly in your inbox
- Seamless ticket submission and tracking
Client Portal Integration
Empower Your Clients with Self-Service Support
AI Autopilot integrates with your Client Portal, providing an intuitive interface where clients can easily submit tickets, track progress, and access AI-powered troubleshooting tools.
- Ticket Submission: Clients can submit detailed service requests, which AI Autopilot automatically logs and categorizes in your PSA.
- AI-Powered Troubleshooting: AI Assistants help clients resolve common issues before submitting tickets, reducing ticket volume and freeing up your technicians.
- Real-Time Ticket Tracking: Clients can monitor their ticket’s progress, receive status updates, and view estimated resolution times—all from the portal.
Benefits:
- Reduced ticket volume with self-service options
- Improved client satisfaction with real-time updates
- Empower clients to solve minor issues independently
Alert and Monitoring Tool Integration
Proactive Issue Detection with Automated Ticket Creation
AI Autopilot integrates with alert and monitoring tools, enabling automated ticket creation based on system alerts and real-time monitoring data.
- Proactive Monitoring: AI Autopilot integrates with tools like your RMM, endpoint security, and network monitoring systems to automatically generate tickets when performance or security issues are detected.
- Automated Ticket Creation: Alerts from your monitoring tools are automatically converted into service tickets, ensuring immediate action without manual intervention.
- Continuous System Health Tracking: Stay ahead of potential issues by monitoring critical infrastructure components in real time, ensuring faster resolution and reduced downtime.
Benefits:
- Automated detection and response to issues
- Faster resolution times with proactive ticket generation
- Improved service quality and client satisfaction
Custom Integrations
Tailored Integrations to Meet Your Unique Needs
Have a specific tool or platform that needs integration? AI Autopilot offers custom integration solutions to ensure our platform works seamlessly with your entire tech stack.
- Custom PSA Integrations: We can tailor AI Autopilot to integrate with other PSA tools and service management platforms not listed here.
- Specialized Systems: Whether you use proprietary monitoring systems or industry-specific tools, AI Autopilot can integrate with your infrastructure to enhance automation.
- Custom Workflows: Define workflows that match your service desk processes, from ticket escalation paths to technician assignments.
Benefits:
- A fully customized service desk solution
- Seamless integration with existing workflows and tools
- Optimized ticket automation tailored to your needs
Why AI Autopilot Integration Matters
Integrating AI Autopilot with your existing systems maximizes efficiency, enhances service delivery, and ensures a seamless transition to AI-powered automation. By connecting AI Autopilot with your PSA tools, collaboration platforms, and monitoring systems, you create a unified service desk experience that reduces manual effort and improves client outcomes.
- Real-Time Synchronization: Keep your PSA tools and service desk in sync with automatic updates, real-time ticket tracking, and dynamic SLA monitoring.
- Automation Across Platforms: Whether you’re using ConnectWise Manage, Kaseya Autotask, Google Workspace, or Microsoft 365, AI Autopilot brings automation to every aspect of ticket management.
Tailored Solutions: Customize your integrations to fit your specific workflows and client needs, ensuring maximum efficiency and ease of use.