Ticket Automation
Intelligent Ticket Automation: Revolutionize Your Service Desk with AI Autopilot
Automate Ticket Creation, Triage, Dispatch, and Resolution with AI-Driven Precision
As an MSP, your success relies on managing service tickets efficiently—quickly addressing client issues while minimizing technician time spent on administrative tasks. AI Autopilot takes your service desk to the next level with intelligent ticket automation, automating every key step from creation to resolution. Say goodbye to manual processes and unlock the full potential of your team.
Automated Ticket Creation: Faster, Accurate, and Hands-Free
Manual ticket creation is a thing of the past. With AI Autopilot, every service request is captured and transformed into a well-structured ticket automatically.
- Capture All Necessary Details
AI Autopilot extracts vital information from email, web forms, and chat requests—ensuring every ticket has the right information for fast resolution. - Instant Ticket Generation
No more delays. The platform creates tickets in real-time, minimizing downtime and allowing your technicians to respond faster. - Error-Free Documentation
Ensure every ticket is complete and accurately documented—reducing the chance of back-and-forth follow-ups for missing information.
Intelligent Triage: Automated Categorization & Prioritization
Sorting through incoming tickets manually is time-consuming and prone to human error. AI Autopilot takes over by intelligently triaging each ticket, making sure it’s handled the right way from the start.
- AI-Driven Categorization
The platform automatically categorizes tickets based on their content, ensuring issues are correctly assigned to their appropriate category—whether it’s a software issue, network failure, or user request. - Real-Time Prioritization
AI Autopilot prioritizes tickets based on impact and urgency, ensuring high-severity tickets are resolved first while other tickets remain in the queue with defined SLA deadlines. You’ll never miss an urgent issue again. - Dynamic Re-Prioritization
Keep your ticket queue optimized in real time. AI Autopilot reprioritizes tickets as conditions change, always keeping your most critical tasks at the top of the list.
Automated Dispatch: Get the Right Technician on the Job
Dispatching tickets can be time-consuming, but with AI Autopilot, you’ll have the right technician on every issue—instantly.
- Skill-Based Routing
AI Autopilot matches tickets to technicians based on their expertise and skill set, ensuring that complex issues are handled by experienced staff while simple tasks are directed to lower-tier techs. - Availability Tracking
Avoid bottlenecks with real-time technician availability tracking, ensuring no ticket sits idle waiting for attention. - Seamless Escalation
AI Autopilot escalates tickets automatically based on issue severity or SLA status, so high-priority problems are always escalated to the right team without manual oversight.
Troubleshooting Assistance: AI-Powered Resolution
AI Autopilot doesn’t stop at triage and dispatch. It also assists your technicians by offering troubleshooting steps based on the ticket description and context.
- AI-Driven Troubleshooting
Provide your team with instant troubleshooting recommendations tailored to the ticket details and the client’s IT environment. - Guided Resolutions
The AI suggests proven solutions and troubleshooting steps, enabling technicians to resolve tickets faster and with greater accuracy. - User-Friendly Assistance
For tickets that require user engagement, AI Autopilot suggests self-service troubleshooting steps for end-users, helping them resolve minor issues without technician intervention.
Seamless Integration with ConnectWise Manage & Kaseya Autotask
AI Autopilot works hand-in-hand with the leading PSA tools to deliver an even more seamless ticket management experience. Whether you’re using ConnectWise Manage or Kaseya Autotask, AI Autopilot enhances your existing workflows with intelligent automation.
- Full Integration with ConnectWise Manage
From ticket creation to dispatch, AI Autopilot integrates directly into ConnectWise Manage, capturing every service request and automating workflows within the platform. All ticket details, technician assignments, and SLA tracking are streamlined with zero manual effort. - Smooth Compatibility with Kaseya Autotask
Using Kaseya Autotask? No problem. AI Autopilot seamlessly syncs with your Autotask system, creating, prioritizing, and dispatching tickets directly within the platform, ensuring you can manage tickets efficiently without switching tools. - Unified Ticket Visibility
Get a holistic view of all your tickets across systems, ensuring you never miss a beat—whether it’s in ConnectWise Manage, Kaseya Autotask, or AI Autopilot’s own interface. - Enhanced Reporting & Analytics
Track ticket performance, technician efficiency, and SLA compliance across both ConnectWise and Autotask. AI Autopilot provides you with real-time data to optimize operations, identify bottlenecks, and improve service delivery.
