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Assessment

How ready is your desk for agents?

Six questions about your own service desk. The result is arithmetic on your answers — like the cost calculator, it says nothing about us — and it points you to the right next step.

About ninety seconds. Prefer to talk it through? Request a demo.

  1. 01Which PSA does your service desk run on?

    Starting with Autotask + Datto RMM and ConnectWise PSA + ConnectWise Automate. This answer provides context; it does not confirm that your stack is included in the launch.

  2. 02How much of your ticket volume is repetitive L1 work?

    Password resets, access and licence requests, onboarding and offboarding, known fixes.

  3. 03Where does your team's knowledge live?

    Identify the documentation or ticket examples your team could make available for an agreed pilot. Access and data scope are confirmed separately.

  4. 04What automation runs on your desk today?

    This describes your team's experience. The selected script, RMM access and endpoint permissions have their own prerequisites, agreed before execution.

  5. 05To start, how much would you let an agent act?

    The limited launch is supervised. This answer describes your team's preference; any execution scope is agreed separately.

  6. 06How many technicians work your queue?

    This helps us discuss workflow ownership and your team's capacity to supervise a pilot.

Answer all six to see your result. Nothing is sent unless you ask.