Compare
AI Autopilot vs RPA workflow builders
Deciding whether to extend the automation you already maintain or explore Claudia? Start with the task, who owns it and how you will check the result.
Our initial launch focus
Agreed ticket types, resolved end to end with your technician's approval.
An existing, well-tested runbook can be the right choice for a repeatable task. Evaluate Claudia through one supervised workflow on your current stack before deciding where either approach belongs.
Our shape
What “five service-desk agents” means
The operating model describes five service-desk stages. This illustration explains the broader lifecycle; your launch pilot remains limited to the supervised workflow agreed with your team.
Supervised flow ↓
Concierge
Response drafted, missing detail collected
Triage
Ticket type and priority suggested
Dispatch
Technician assignment recommended
Resolution
Plan prepared for human approval
Watchdog
SLA clock watched, breach risk flagged
One ticket · Five channels · No new console
Every action requires human approval at the fleet's current level.
Credit where due
What to consider about RPA workflow builders
- A workflow your team already understands gives you an established place to inspect its steps, inputs and failure handling.
- Existing scripts and integrations may let you solve a defined task without adding another platform.
- Your team can retain direct ownership of the workflow and its maintenance, within the capabilities of your chosen builder.
The difference
What to consider about Claudia
- Claudia is invite-only for a limited supervised launch. Starting with Autotask + Datto RMM and ConnectWise PSA + ConnectWise Automate. Claudia’s AI agents resolve tickets end to end: they ask the right questions, get your technician’s approval, fix the problem, document it and close the ticket.
- Bring a script use case to the walkthrough. Review how a request reaches the RMM, what the technician supervises and how the output is returned.
- Our published entry credit rate is $0.10 per action credit, with consumption, packs and rollover explained on the pricing page. Estimate cost from the actions in your own workflow.
Explore the supervised workflow on how it works, and the arithmetic is yours to run on the ROI calculator.
Your evaluation
Questions to take into a demo
- Who maintains the script and connector when an API changes?
- How are target scope, permission and failures handled?
- What does each completed workflow cost, including the time your team spends supervising it?
The whitepaper · 10 pages · PDF
Resolution readiness: a denominator for "our AI resolves X% of tickets"
Every vendor claims a resolution rate. This is what a denominator for one looks like.
Asked directly
The question behind this page
Do we need to replace our existing automation?
No replacement is required to evaluate Claudia. Start with one agreed workflow, keep your existing runbooks available and compare the observed result and operating effort. Do not assume an AI-assisted workflow removes the need for script maintenance or technician review.
The list · 26 pages · PDF
The 10 ticket types that cost an MSP the most
The ten ticket types that cost your desk the most, with the lever for each.
Want to take Claudia for a spin in your IT environment?
Claudia is invite-only for a limited supervised launch. Invited MSPs receive a 30-day free trial in an agreed test or pilot environment — no card, and no onboarding fee. Scope is confirmed before access.