Graduated autonomy: the MSP owner's guide to L0 to L4
what each level permits, and how a desk raises one on evidence
The five autonomy levels the operating model defines, the ceiling each agent class is permitted, the evidence a desk collects before raising a rung, and what the first two hours look like.
What you'll get
- The five levels, from advisory to autonomous, in the model's own words
- The eight agent classes and the ceiling each one is permitted, with the reason
- The authorization ceiling today: how many agents are cleared to act without a human
- The evidence rung by rung: what a desk measures before it raises a level
- The two-hour onboarding, step by step, and the checklist to run afterwards
- No spam, ever
- Written from the public operating model
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